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Really Pretty — Store & Policy Guidelines

At Really Pretty, we take immense pride in providing top-tier products, lash supplies, and educational resources. Please review our store policy carefully before completing your purchase.

All Sales Final

All purchases made through Really Pretty—including lash supplies, physical products, digital guides, and masterclasses—are final sale. We do not offer refunds, returns, or exchanges under any circumstances, except as explicitly outlined in this policy.

Non-Transferable Purchases

All purchases, store credits, replacement items, and masterclass enrollment slots are non-transferable. They are strictly issued to the original purchaser and cannot be reassigned, transferred, or resold to another party.

Order Accuracy & Policy on Modifications

Customers are responsible for reviewing all order details (including items, lash lengths/curls, quantities, and shipping/billing information) prior to checking out.

Once an order is submitted and processed, no changes, cancellations, or modifications can be made. Really Pretty is not responsible for input errors made by the customer during checkout.

Damaged, Defective, or Incorrect Items

We only consider claims related to damaged, defective, or incorrectly shipped items.

    •    Reporting Window: You must notify us within 48 hours of confirmed delivery.

    •    How to Report: Email us at [Your Contact Email] with:

    ◦    Order Number

    ◦    Clear photos of the damaged or incorrect item(s)

    ◦    A clear photo of the included packing slip

    ◦    A brief description of the issue

    •    Claims strictness: Failure to report within 48 hours of confirmed carrier delivery will result in the claim being automatically denied.

Approved Claims Procedure

If your claim is evaluated and approved:

    •    We may offer an item replacement or store credit at our sole discretion.

    •    Items must be completely unused, unopened, tampered-free, and in their original packaging.

    •    If a physical inspection is required before resolution, a return shipping label will be provided.

    •    Really Pretty is not responsible for lost, delayed, or damaged return shipments in transit.

Condition of Returned Items (If Applicable)

Products returned for physical inspection must arrive in pristine, resalable condition. Any lash trays, adhesives, liquids, or accessories that have been opened, used, unsealed, or tampered with will not qualify for a replacement or store credit, and will be returned to the customer at their expense.

Shipping & Delivery Disclaimer

Really Pretty is not responsible for:

    •    Shipping carrier delays or transit disruptions.

    •    Lost, damaged, or stolen packages where tracking indicates confirmed delivery.

    •    Deliveries made to an incorrect or incomplete shipping address entered at checkout.

For any package delivery disputes or carrier issues, please reach out directly to the designated shipping carrier with your tracking number.

Chargebacks & Payment Disputes

By completing a purchase with Really Pretty, you explicitly agree to all terms outlined in this policy.

    •    Initiating a chargeback or payment dispute through your bank or card provider without contacting us first to resolve the issue is a direct violation of our store terms.

    •    Really Pretty reserves the right to formally dispute all chargebacks by providing full documentation, including order logs, tracking/proof of delivery, and signed agreement to these store policies.

    •    Customers who file fraudulent, unauthorized, or excessive disputes will be permanently banned from placing future orders, purchasing supplies, or enrolling in training courses.

Policy Abuse & Refusal of Service

Really Pretty reserves the right to refuse service, cancel pending orders, revoke account access, or deny policy claims if we identify or suspect fraud, abuse, or intentional policy manipulation.